IRM365
Solutions

The property management CRM that keeps units, leases, and maintenance on one record

IRM365 runs the property-management side that lives in your CRM — units and owners, lease contracts and renewals, rent collection and PDCs, and maintenance requests tracked from logged to customer-confirmed. Responsibility, cost, and history stay on the record instead of scattered across chat.

01Maintenance Requests

Every unit issue tracked to a confirmed fix

Log a maintenance issue against the unit, forward it to the owner, and track it to resolution with the vendor, the cost, and who bears it on the record. Priority response targets keep overdue work visible, a scheduled visit reminds the assigned agent the day before, and a resolved request can be reopened with a required reason while the earlier resolution is preserved.

  • Log issues against the unit they belong to
  • Record vendor, cost, and who bears it
  • Scheduled visits with day-before reminders
  • Reopen with a reason; keep the earlier resolution
Maintenance requestUrgent · same day
  1. Issue logged on unit
  2. Forwarded to owner
  3. Vendor scheduled
  4. Customer confirms fix
02Lease Contracts

Contracts, renewals, and terminations end to end

Create lease contracts, handle renewals, and process terminations with settlement calculations. Report a maintenance issue directly from a contract, and see that contract's maintenance history on its page — so the lease and everything that happened under it stay together.

  • Create, renew, and terminate lease contracts
  • Settlement calculations on termination
  • Raise maintenance directly from a contract
  • See per-contract maintenance history
01OfferTerms & PDF
02ContractInstallments live
03RenewalNew term offer
04SettledRefund · penalty
Early-exit penaltyAED 8,400
Refund dueAED 12,000
Net settlementAED 3,600
03Units & Owners

A clean record of every unit and who owns it

Keep properties and units structured with live status, linked to the owners and customers behind them. Maintenance, leases, and finance all reference the same unit, so a manager can move from a repair to the contract to the owner without leaving the record.

  • Structured properties and units with status
  • Owner and customer records linked to units
  • Portfolio inventory in one place
  • One unit referenced across every module
Project
Downtown Tower
Property
Tower A
Units
A-1201 · A-1202 · A-1203
Available
Reserved
Sold
04Rent & Collections

Rent, receipts, and post-dated cheques under control

Run rent on installment schedules with post-dated cheque (PDC) tracking, record receipts against each unit, and give finance a clear collection position across the whole managed portfolio — without chasing cheques and payments by phone.

  • Installment schedules with PDC tracking
  • Receipts recorded against each unit
  • Due-vs-collected visibility per contract
  • Portfolio-level collection position
Collections · this quarterAED 1.2M of 1.9M
CHQ-0142AED 80,000due 14 FebCleared
CHQ-0156AED 80,000due 14 MarDeposited
CHQ-0163AED 80,000due 14 AprBounced → Replaced
FAQ

Property management questions

Everything property managers ask about running managed portfolios on IRM365.

Yes. An agent logs a maintenance issue against a unit, forwards it to the owner, and tracks it to resolution with the vendor, the cost, and who bears the cost recorded. Each priority has a response target so overdue requests stay visible, a scheduled visit reminds the assigned agent the day before, and a resolved request can be reopened with a required reason while the earlier resolution is preserved.

Continue the workflow

IRM365 modules are connected. Explore the next capabilities that usually sit beside this feature in a real brokerage workflow.

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