IRM365
Integration

Bayut CRM integration that captures every enquiry

Connect your Bayut lead source to IRM365 so enquiries flow into the lead workspace automatically — tagged to the portal, mapped to the right unit when references match, and ready for assignment rules.

Bayut
01Portal Lead Capture

Bayut enquiries arrive without copy-paste

When a prospect enquires through Bayut, IRM365 ingests the lead through the configured portal channel instead of forcing the team to re-key portal inbox data. The record lands with contact details, source, listing reference, and campaign context so agents can work from one clean queue.

  • API, webhook, or email-forwarding based on setup
  • New lead record created from the portal enquiry
  • Inbound capture, not listing publishing
  • Source and listing context kept with the lead
Bayut enquiry
Portal source
Inbound only
Capture

Contact details, message, source, and listing reference arrive together.

Map

Field mapping keeps campaign, property, and unit context clean.

Assign

Rules or portal profile matching route the lead into the right queue.

API / webhook / emailUnit link when matchedExisting leads preserved
02Field Mapping

Every Bayut field, mapped to the right place

Field mapping translates each Bayut enquiry field into the matching IRM365 lead field — so records stay clean and consistent across every source. The lead is tagged to Bayut as the source and, where the listing is mapped, linked to the associated property and unit so context is never lost.

  • Tagged to Bayut source & the right campaign
  • Linked to the property & unit when mapped
  • Listing reference & enquiry message captured
  • Clean, consistent records across every channel
Bayut field mappingNormalize once
Portal field
IRM365 field
full_name
Lead name
phone / mobile
Primary contact
listing_ref
Unit reference
message
Lead notes
03Routing & Follow-Up

The right agent works the lead, fast

Once a Bayut lead is in IRM365, assignment rules can route it by the fields your team maintains — campaign, branch, source, employee coverage, or distribution rule. Scoring and activity tracking then help managers see which enquiries are being worked and what needs follow-up.

  • Assignment rules run after the lead is created
  • Rule-based scoring keeps priority visible
  • Calls, meetings, notes, and follow-ups stay on the lead
  • Campaign and branch context can guide routing
New lead

Bayut buyer enquiry

Source matchedCampaign attachedUnit reference found
Assigned
Kyle Paulan · Dubai Marina
Review queue
Unmatched profile
Next action
Call + schedule follow-up
FAQ

Bayut integration questions

Everything you need to know about capturing Bayut leads in IRM365.

When a buyer or tenant enquires on one of your Bayut listings, the enquiry is delivered into IRM365 through the configured portal connection — API, webhook, or email-forwarding depending on the tenant setup. A new lead is created with the prospect details, source, listing reference, and mapped unit where available.

Continue the workflow

IRM365 modules are connected. Explore the next capabilities that usually sit beside this feature in a real brokerage workflow.

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