IRM365
Privacy Policy

Privacy Policy

Your privacy matters to us. This policy explains how IRM365 by Voxasoft collects, uses, and protects your information.

Last updated: February 14, 2026

1. Introduction

Voxasoft ("we", "us", or "our") operates the IRM365 platform, a cloud-based real estate management system. This Privacy Policy describes how we collect, use, store, and share your personal information when you use our website, applications, and services (collectively, the "Service").

By accessing or using IRM365, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

We collect information in the following categories:

Account Information

When you create an account, we collect your name, email address, phone number, company name, and job title. If you subscribe to a paid plan, we collect billing details such as your billing address and payment method (processed securely through our third-party payment provider).

Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, timestamps, IP addresses, browser type, device information, and referring URLs.

Customer Data

As a CRM platform, IRM365 stores data you input about your leads, contacts, properties, deals, contracts, and financial transactions. You retain full ownership of this data.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the IRM365 platform
  • Process subscriptions, payments, and billing
  • Send transactional communications (account confirmations, invoices, security alerts)
  • Provide customer support and respond to inquiries
  • Analyze usage patterns to improve features and user experience
  • Detect, prevent, and address fraud, abuse, or technical issues
  • Comply with legal obligations and enforce our terms

4. Data Storage and Security

IRM365 uses a multi-tenant architecture with strict data isolation between organizations. Your data is stored on secure, encrypted servers. We implement industry-standard security measures including encryption in transit (TLS 1.2+), encryption at rest, regular security audits, and role-based access controls.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry best practices.

5. Third-Party Sharing

We do not sell your personal information. We may share data with third parties only in the following circumstances:

  • Service providers: Third-party vendors who assist us in operating the platform (hosting, payment processing, email delivery, analytics), subject to confidentiality agreements.
  • Integrations: When you connect third-party services (WhatsApp, Google, Facebook, etc.) through IRM365, data is shared as necessary for the integration to function.
  • Legal requirements: When required by law, subpoena, court order, or governmental regulation.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.

6. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage. Essential cookies are required for the Service to function. Analytics cookies help us understand how users interact with IRM365. You can manage cookie preferences through your browser settings.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention obligations.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to processing of your data for certain purposes.
  • Withdrawal of consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected].

8. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. Customer data you input into IRM365 is retained until you delete it or close your account. After account termination, we may retain certain data for up to 90 days for backup and recovery purposes, after which it is permanently deleted. We retain billing and transaction records as required by applicable law.

9. International Data Transfers

Your data may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and compliance with applicable data protection regulations.

10. Children's Privacy

IRM365 is designed for business use and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: