IRM365
Integration

Property Finder CRM integration that captures every enquiry

Connect Property Finder to IRM365 with your Expert API credentials so enquiries arrive live, sync safely, map to units where references match, and land in the right lead queue.

Property Finder
01Live Lead Capture

Property Finder enquiries land in IRM365 instantly

When a prospect enquires through Property Finder, IRM365 creates the lead automatically with the contact details, source, listing reference, and campaign context. A scheduled sync provides a safety net, so the team is not dependent on manual portal inbox checks.

  • Live Property Finder delivery plus scheduled safety sync
  • New lead record created from the portal enquiry
  • Inbound capture, not listing publishing
  • Source and listing context kept with the lead
Property Finder enquiry
Portal source
Inbound only
Capture

Contact details, message, source, and listing reference arrive together.

Map

Field mapping keeps campaign, property, and unit context clean.

Assign

Rules or portal profile matching route the lead into the right queue.

API / webhook / emailUnit link when matchedExisting leads preserved
02Field Mapping

Every Property Finder field, mapped to the right place

Field mapping translates each Property Finder enquiry field into the matching IRM365 lead field — so records stay clean and consistent across every source. The lead is tagged to Property Finder as the source and, where the listing is mapped, linked to the associated property and unit so context is never lost.

  • Tagged to Property Finder source & the right campaign
  • Linked to the property & unit when mapped
  • Listing reference & enquiry message captured
  • Clean, consistent records across every channel
Property Finder field mappingNormalize once
Portal field
IRM365 field
full_name
Lead name
phone / mobile
Primary contact
listing_ref
Unit reference
message
Lead notes
03Routing & Follow-Up

The right agent works the lead, fast

Once a Property Finder lead is in IRM365, Property Finder agent profile matching can assign it to the matching employee. If the profile cannot be matched, the lead remains unassigned for review, while scoring and activity tracking help managers see what needs follow-up.

  • Property Finder profile matching where available
  • Unmatched agents remain visible for review
  • Calls, meetings, notes, and follow-ups stay on the lead
  • Assignment rules can handle the rest of the queue
New lead

Property Finder buyer enquiry

Source matchedCampaign attachedUnit reference found
Assigned
Kyle Paulan · Dubai Marina
Review queue
Unmatched profile
Next action
Call + schedule follow-up
FAQ

Property Finder integration questions

Everything you need to know about capturing Property Finder leads in IRM365.

When a buyer or tenant enquires on one of your Property Finder listings, the enquiry is delivered into IRM365 automatically. Property Finder leads arrive live, with a scheduled sync as a safety net, and include the prospect details, source, listing reference, and mapped unit where available.

Continue the workflow

IRM365 modules are connected. Explore the next capabilities that usually sit beside this feature in a real brokerage workflow.

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