Terms and Conditions

1. Acceptance of Terms

By accessing or using IRM365 (the "Service"), operated by VoxaSoft ("we", "us", or "our"), you agree to these Terms and Conditions. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms. If you do not agree, you must not use the Service.

2. Description of Service

IRM365 is a cloud-based real estate operating platform that may include CRM, lead capture, campaigns, lead scoring, assignment, activities, opportunities, sales offers, MOUs, lease contracts, finance, invoices, receipts, PDCs, RCDs, commissions, projects, properties, units, portal listing imports, document templates, approvals, audit logs, reports, roles, permissions, users, and related administration tools.

Features available to your organization may depend on your subscription, configuration, permissions, data quality, integrations, and any agreed commercial terms.

3. Accounts, Tenants, Roles, and Permissions

Each customer organization receives a tenant environment. Your organization is responsible for configuring users, roles, permissions, branches, company settings, integrations, and access controls. Users must keep credentials confidential and promptly notify us of unauthorized access.

Actions inside IRM365 may be governed by role-based and user-level permissions. Your organization is responsible for granting appropriate access and reviewing role scope over time.

4. Subscription, Billing, and Payment

Your subscription, seat count, billing cycle, payment mode, add-ons, applicable discounts, and renewal terms are shown in your order form, invoice, billing page, Stripe checkout or portal, or other agreed commercial terms. Public pricing may change from time to time and may not apply to custom, enterprise, offline, or legacy arrangements.

IRM365 may support multiple payment arrangements, including automatic card charging through Stripe, one-time Stripe checkout links, or manual/offline payment by bank transfer, cheque, cash, or other agreed method. Your account manager or support contact may configure the payment arrangement that applies to your tenant.

Fees are non-refundable except as required by law or expressly stated in written commercial terms. If payment fails or remains overdue, we may mark your tenant past due, restrict access, or suspend the tenant. Billing access may remain available during suspension so outstanding amounts can be settled.

5. Trials, Onboarding, and Implementation

If a free trial is offered, trial length, scope, and conversion terms are described on the website or agreed with our team. Trial access may be limited, modified, or ended if the Service is misused.

Onboarding may include company setup, branches, roles, users, imports, workflow configuration, portal/campaign source setup, and team training. Most teams go live in 3–7 days once core data, users, roles, and portal access are ready. Larger migrations, multi-branch setups, custom workflows, data cleanup, or unavailable third-party access may take longer.

6. Acceptable Use

You agree to use IRM365 only for lawful business purposes and in accordance with these terms. You must not:

• Use the Service for illegal, fraudulent, harmful, or unauthorized purposes.
• Attempt to access accounts, tenants, data, systems, or APIs without authorization.
• Upload malware, malicious code, or content that disrupts or damages the Service.
• Interfere with platform integrity, availability, security, or performance.
• Reverse engineer, decompile, scrape, or misuse the Service except where expressly permitted by law.
• Resell, sublicense, or provide the Service to third parties without written permission.
• Use the Service to store or transmit infringing, defamatory, unlawful, or abusive material.
• Use integrations, messaging, email, or AI features in a way that violates third-party terms or applicable laws.

7. Customer Data and Ownership

Your organization retains ownership of the data it enters, imports, uploads, or generates in IRM365, including leads, contacts, properties, units, contracts, documents, activities, finance records, reports, attachments, and related business records. We do not claim ownership of your customer data.

You grant us a limited right to host, process, transmit, display, back up, and otherwise use customer data only as needed to provide, secure, support, improve, and maintain the Service, comply with law, and enforce these terms. You are responsible for ensuring you have the right to upload and process the data you provide.

You may export available data through supported exports, reports, APIs where enabled, or agreed support processes. Export availability may vary by module, subscription, permissions, and technical feasibility.

8. Integrations and Third-Party Services

IRM365 may connect with third-party services such as property portals, Facebook Lead Ads, TikTok, Google services, Stripe, email, calendar, messaging, or other systems. Your use of third-party services is subject to their own terms and privacy policies. We are not responsible for third-party availability, changes, errors, data quality, or restrictions.

If an integration stops working because credentials expire, permissions change, a third party changes its API, or access is revoked, your organization is responsible for reconnecting or providing updated access where required.

9. Documents, Templates, AI, and Professional Review

IRM365 may generate or help manage sales offers, MOUs, lease contracts, settlement documents, receipts, invoices, templates, AI summaries, and message drafts. These tools are operational aids. You are responsible for reviewing documents, financial calculations, AI outputs, legal terms, tax treatment, and customer communications before use.

IRM365 does not provide legal, tax, accounting, brokerage, or financial advice. You should consult qualified professionals where required.

10. Intellectual Property

The Service, including software, user interface, code, documentation, design, workflows, branding, and trademarks, is owned by VoxaSoft or its licensors. Your subscription gives you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during the active subscription term.

“IRM365”, “VoxaSoft”, and associated logos may not be used without our prior written consent.

11. Service Availability and Changes

We work to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free access. Maintenance, updates, third-party outages, internet issues, security events, force majeure, or other circumstances may affect availability.

We may modify, improve, add, remove, or discontinue features from time to time. Where a change materially affects active customers, we will use reasonable efforts to provide notice.

12. Confidentiality and Security Responsibilities

Each party may receive confidential information from the other. Confidential information must be protected using reasonable care and used only for purposes related to the Service. Your organization is responsible for user access, role reviews, password practices, device security, and ensuring staff use IRM365 appropriately.

13. Suspension and Termination

You may request cancellation or non-renewal through the billing page, support, or your account manager, depending on your billing arrangement. Cancellation generally takes effect at the end of the current paid period unless otherwise agreed.

We may suspend or terminate access if you violate these terms, fail to pay fees, create security risk, misuse the Service, or if required by law. We will provide reasonable notice where practical.

After termination, access to the Service may cease. We may retain data for a limited period to allow export, account recovery, legal compliance, backups, billing, audit, or dispute handling, after which data may be deleted or anonymized according to our retention practices and applicable law.

14. Disclaimers

The Service is provided on an “as is” and “as available” basis to the maximum extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or meet every business requirement.

15. Limitation of Liability

To the maximum extent permitted by law, VoxaSoft will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, business opportunities, goodwill, or business interruption arising from or related to the Service.

To the maximum extent permitted by law, our total aggregate liability for claims arising from or related to the Service will not exceed the amounts paid to us for the Service in the twelve (12) months before the event giving rise to the claim, unless your written agreement states otherwise.

16. Indemnification

You agree to indemnify and hold harmless VoxaSoft, its officers, directors, employees, contractors, and agents from claims, damages, losses, liabilities, and expenses arising from your use of the Service, your customer data, your violation of these terms, your violation of law, or your infringement of third-party rights.

17. Governing Law and Disputes

These terms are governed by the laws and dispute forum stated in your written agreement with VoxaSoft. If no written agreement specifies governing law or forum, disputes will be handled in the competent courts of the jurisdiction where VoxaSoft is incorporated, unless applicable law requires otherwise.

18. Changes to These Terms

We may update these terms from time to time. We will post the updated version on our website and update the “Last updated” date. Material changes may be communicated through the website, application, or other reasonable means. Continued use of the Service after changes become effective means you accept the updated terms.

19. Contact Us

If you have questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Company: VoxaSoft
• Website: irm365.com